£75k-110k + share options, GMT +/-2, Remote

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We are building the support platform for developer tools. Think Linear meets Stripe for support: A pro tool that’s delightful to use right out of the box, and powerful to build with.

Support might seem boring at first, but we think it’s one of the most interesting products to work on. Support tools are the very definition of a productivity tool. They’re inherently multiplayer, high volume and collaborative with unique technical demands. Plus, every company that has customers, has customer support - a huge software market.

We’re looking for an experienced frontend engineer to help us lead and shape all things frontend at Plain. You'll be joining an intentionally small, commercially savvy, and product-centric team. Everyone on our team is technical, commits code, and speaks to customers. We maintain complete internal transparency on almost everything, and are just as driven by building a great product as we are by building a great company.

What you’ll do

You’ll be the most senior individual contributor in our frontend discipline. So while you’ll be very hands-on, you’ll also have a huge impact on what we build, how we build it, and in helping build a frontend discipline known beyond Plain for the quality of its work.

Together with the team, you will work on everything from our most complex challenges to the smallest product improvements.

Here are some examples of things we need help with right now:

• Getting state management right: We've currently normalizing GraphQL queries into a global cache and updating entities via Websockets. Although functional we have a long road ahead to make this faster, more resilient and faster to build with. Fixing this will require some deep thinking and love around our frontend architecture.
• Building a great multiplayer experience: We want to make sure Plain is a delight to use with large teams. We need to develop a more resilient way to allow multiple people to be aware of each other when using Plain, and do so in a technically resilient way which handles all the complex conflicts and race conditions which come with multiplayer support.
• Improving our writing experience: Like Slack, typing is at the heart of Plain, so we want to deeply invest in our writing experience. We want to give you full keyboard control over Plain, let you seamlessly compose rich messages with code snippets, inline images and videos, and make it a breeze to help your customers. This will require some UI heavy lifting, and is the perfect challenge for someone excited about getting even the smallest interaction details right.

This is a great fit if you…

• ✅ Have substantial experience working on web apps with complex data fetching, state and performance challenges.